Microsoft has released an extremely critical patch, the race against hackers has begun. We’ll give you the details on this important update.
Secrets about Amazon’s EC2 back-end have been revealed, and we’ll share them with you.
Plus, this week’s war story is a real pisser, urine for a treat!
All that and more, on this week’s TechSNAP!
Thanks to:
Super special savings for TechSNAP viewers only. Get a .co domain for only $7.99 (regular $29.99, previously $17.99). Use the GoDaddy Promo Code cofeb8 before the end of March to secure your own .co domain name for the same price as a .com. Private Registration use code: march8 Pick your code and save: HD Video | Large Video | Mobile Video | MP3 Audio | OGG Audio | YouTube Subscribe via RSS and iTunes: Amazon suffers multiple outages over the past week. March 10: 57 minutes, March 15: 20 minutes TarSNAP creator Reminder: BSDCan is in Ottawa May 11th and 12th at the University of Ottawa At one point in my tech support career I managed to get myself transferred onto “Mobiles Gold” which was basically laptop support for corporate customers like Insurance companies. It was a more prestigious position but turned out to have less call volume and when a call did come in, I was only required to work out if the problem was hardware or software. Hardware issues were sent to service sites and software issues were sent to onsite technicians for replacements while reloads were done. Too simple, too boring and I frequently found myself listening to calls from people around me to stay amused. Thanks to my lack of work at one point I picked up on the following call: Agent: Ok Sir, when did you first notice that the keyboard on your Aptiva (desktop PC) has stopped working? User: Eh, it was this mornin’ right after breakfast. Agent: Have you changed any software or hardware settings recently? User: I don’t think so. It was working fine last night but today it does nothing. Agent: Would you happen to have another keyboard in the house that we could try instead? User: Well, now that I think about it, I might have one in the garage. I’ll be right back, At this point, the agent started typing up the case in the ticketing tool to save time later but was interrupted by a woman’s voice on the phone. Woman: Uh, hello? Is anybody there? Agent: Yes, I’m with IBM Tech Support Ma’am. I’m waiting for the man who called to return. User: Ok, that’s my husband. Is his computer thingy not working no more? Agent: No Ma’am. The keyboard appears to be faulty. Woman: Well, that might be my fault. Since my husband bought that damn computer he’s been paying less and less attention to me. We had a big set to after dinner last night and when he stormed off in his truck….I peed on his keyboard! Agent: Thank you for that Ma’am, that will definetely help me with diagnosing the problem. Woman: That’s good. I hope it helps. Over the next few minutes, the agent had time to think of how to approach this issue with the user and had a devious look on his face before long. User: Hi there, you were right. The other keyboard works perfectly. Can you send me out a replacement keyboard? Agent: Yes sir, that won’t be a problem. I just need your credit card details first. User: Why do you need my credit card details. This computer is only a month old! Agent: Because I need to bill you for the replacement as your warranty does not cover urination. I’m sure there was more after that but I was too busy rolling around on the floor laughing to have heard any of it.
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Show Notes:
Microsoft releases patch for RDP vulnerability, recommends everyone patch immediately
Amazon AWS powered by nearly half a million servers
*Are multiword pass phrases actually more secure?
Feedback:
Talks will include:
+ Unified Deployment and Configuration Management
+ Virtually-Networked FreeBSD Jails
+ pfSense 2.1: IPv6 and more
+ Intro to DNSSEC
+ Crowdsourcing security
+ Fast reboots with kload
+ Optimizing ZFS for Block Storage
+ and the BSD-A War Story:
Round-Up:

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